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FAQ

RESERVATIONS/CANCELLATIONS
All salon/spa services require a major credit card to secure appointments. If you must reschedule or cancel appointments, please notify us 24 hours in advance to avoid an automatic credit card charge for the full price of the services reserved. Groups or parties must give at least 14 day notice to avoid the cancellation fee.
ARRIVAL
If you are late for an appointment, it may be necessary to reschedule. You technician will do his/her best to accommodate you.

In order to ensure total relaxation and enhance treatment results, we encourage you to arrive 15 minutes prior to your spa service to allow time to change into a robe and slippers.
CHILD SAFETY POLICY
Children are only permitted in the salon or spa area when having a service with an attending adult. For safety reasons and insurance purposes, no child under the age of 12 may accompany you while you having a service. We cannot assure the safety of you children in a professional environment. We also do not want to compromise the relaxation of our guests.
RETURNS
Retail products may be exchanged or returned with an original receipt within 14 days of purchase.
JEWELRY & PERSONAL ITEMS
We cannot be responsible for loss or damage to personal articles, including clothing and accessories. When using the spa, please leave your jewelry at home. When getting a color service in the salon, please use smocks located in the smock closet.
REDO POLICY
Must be done within 72 hours of original service and with original stylist.